How do I contact Jennifer Ouellette Inc?
We want to hear from you! You can reach us by e-mail.
Does Jennifer Ouellette Inc. have a catalogue?
All of Jennifer Ouellette Inc. products can be found on the website.
What is your online return policy?
Jennifer Ouellette Inc. maintains a policy of “All Sales Final”. We do this to ensure that all of our customers have the highest quality products. Each item is custom made and we DO NOT resell any of our products worn by customers.
However if an item is defective, customers can return the item within 14 days of delivery date. All exchanges must have an RMA attached. Items without an RMA cannot be returned.
How can I subscribe/unsubscribe to mailing lists?
If you would like to receive our mailings, simply subscribe when you register. You can also subscribe at any time afterward. You can select to receive emails, phone calls, postal mail, or text messages to your mobile phone.
To manage your contact information preferences, please go jenniferouellette.com and click "My Account," located near the top right of the home page. After you have logged in, select "billing and subscriptions," and make your changes at the bottom of the next screen. Then, select the "update" button to save your changes.
You may also unsubscribe by clicking the "Unsubscribe" link at the bottom of any promotional e-mail we've sent you.
How can I track my order?
When your order ships, we will send you a shipping confirmation email with a link with a tracking number. Use this number to track your delivery status.
Can I cancel my online order?
Because we process online orders very quickly, we regret they cannot be changed or cancelled once submitted. Please review the details of your order carefully prior to submitting it.
How do I receive Jennifer Ouellette coupons?
When you register at jenniferouellette.com, be sure to sign up for our free e-mail updates so you'll receive exclusive Jennifer Ouellette Inc. news and special offers. Once you have set it up, you can take advantage of the many benefits of membership. Sign up now.
Where do you ship orders?
We offer shipping to any address in the United States, including Alaska and Hawaii. We also ship to Puerto Rico, the U.S. Virgin Islands, Guam and APO addresses for no additional cost.
Orders outside the continental U.S. will be shipped via USPS or Fedex Economy and will be received between 7-12 days from the ship date. Please note that packages shipped via USPS may tak up to 60 days arrive. International customers may also select UPS or FEDEX express shipping options.
How can I unsubscribe from your e-mail list, postal mail and/or third-party postal mail?
As part of DMA regulations, every email we send is required to have an opt-out option. Although we are sad to see you go, we understand that you may prefer to keep in touch in other ways.
To unsubscribe, simply click opt-out option on the bottom of the email to be removed from the list.
It may take up to 48 hours for us to process your request. Additionally, it may take up to six weeks before you stop receiving postal mailings.
What forms of payment do you accept for online orders?
Jenniferouellette.com accepts most major credit/debit cards including:
Visa®, MasterCard®, Discover®, American Express® and JCB Card®
I should have received my package by now. What should I do?
If your package was shipped via standard ground shipping, we must allow a total of 21 calendar days for the item to arrive before it is determined lost or stolen. At that time, you may choose to have your item reshipped or request a credit to the purchasing credit card.
If your package was shipped via Fedex or UPS, we must allow a total of 12 calendar days for the item to arrive before it is determined lost or stolen. At that time, you may choose to have your item reshipped or request a credit to the purchasing credit card.
Where can I find the closest Retail Locations and what are the store hours?
Locating a Retail Location has never been easier. Find a Retail Location near you, as well as driving directions and a map.
Can I pay for my purchase online using a debit or check card?
Yes. However, if you pay for your purchase using a bankcard that is associated with your checking account, DO NOT click "Submit Order" more than once. Doing so will place funds in your account on reserve, making them unavailable to you until they are released by your financial institution.
Depending on your bank's policies, these held funds could be unavailable to you for up to 30 days. If you encounter technical difficulty while placing your order, please send us an e-mail immediately.
Can I use more than one promotion code on a single order? Can I use a promotion code more than once?
No. You can use just one promotion code per order. Promotion codes are valid for one-time use only.
How can I update my personal account information on your website
To access and update your registered account information, simply: Sign in by clicking "My Account" near the upper right of the home page. Enter your e-mail address, and password, and then you will be able to update your account.
Do you accept international orders?
Yes, we ship to most countries around the globe.
How do I return/exchange an item if I've lost my invoice/packing slip?
If you have misplaced your packing slip, you can reprint your shipping confirmation. Sign in with your user name and password and go to your order history page, and then click the order you would like to return/exchange and print the shipping confirmation to include with your return. Please note you must have an RMA number to return all items. We CANNOT accept a return without this.
How do I measure myself to determine my hat size?
An average head size for a man is 58 cms in European Sizing or 7 1/8 UK sizing and 7 1/4 US sizing. The average head size for a lady is 55 cms. Probably the largest head size you will ever find, will be 64cms and the smallest 51cms.
Head sizes and shapes differ from country to country. With regards to shape, these can be either very round or oval.
How to measure your head
Take a measuring tape and place it around the circumference of the head, slightly above the ears.
Hat Measuring Chart
|
|
32 |
34 |
36 |
38 |
40 |
42 |
44 |
46 |
48 |
50 |
52 |
54 |
|
|
|
|
S |
|
M |
|
L |
|
XL |
|
XXL |
|
|
US |
65/8 |
63/4 |
67/8 |
7 |
71/8 |
71/4 |
73/8 |
71/2 |
75/8 |
73/4 |
77/8 |
8 |
|
UK |
61/2 |
65/8 |
63/4 |
67/8 |
7 |
71/8 |
71/4 |
73/8 |
71/2 |
75/8 |
73/4 |
77/8 |
|
CM |
53 |
54 |
55 |
56 |
57 |
58 |
59 |
60 |
61 |
62 |
63 |
64 |
|
Inches |
203/4 |
211/4 |
215/8 |
22 |
221/2 |
223/4 |
231/4 |
235/8 |
24 |
241/2 |
243/4 |
251/4 |
I've signed up for e-mail communications from Jennifer Ouellette but I'm not receiving your messages. How can I fix this?
Many e-mail service providers, including AOL, Hotmail and Yahoo have created spam filters to prevent unwanted messages from reaching your inbox. Unfortunately, these filters can also block e-mail messages you actually want to receive, such as those from Jennifer Ouellette. Take these steps to fix this problem:
1. Make sure you're registered at jenniferouellette.com and signed up to receive correspondence from us. Be sure we have your preferred e-mail address. To check your contact information and mail preferences, sign in at jenniferouellette.com. Go to "My Personal Information" and make any necessary changes.
2. Check your spam filter in your e-mail program. To ensure delivery to your inbox (not to bulk or junk folders), add our email address to your address book or trusted sender list. If we're on your list and you still aren't getting our e-mails, we recommend contacting your Internet service provider.
How do I shop on your website?
Welcome to jenniferouellette.com, a great place to view our newest styles, get helpful fashion tips, and shop our latest looks.You are not required to register on our site, but if you do, you'll receive a number of benefits, including exclusive e-mail promotions and offers. You'll also be the first to receive information about special sales and events at your local Jennifer Ouellette store and our online store.
We automatically create an account for you at the time of your first purchase. Your contact, billing and shipping information is saved for you in a secure and private account to make your future shopping experience faster and more convenient.
The next time you shop, you'll simply use the e-mail and password you provided at checkout to access your account. You'll be able to view and manage your personal information, as well as track your order status and delivery, at any time.
Are the prices on your website the same as in the stores?
Depending on the country, currency and other factors beyond our control, online prices may differ from the prices offered in retail stores.
Can you tell me more about your company?
Jennifer Ouellette Inc. is a highly recognized brand whose global footprint is in over 170 countries. Our emphasis on quality, precision, and details continues to make us an accessories leader. You can read more about the designer here.
How can I find a retail store?
The best way to find out if we have a store near you is to use our Store Locator.
Do you collect sales tax?
We are required by law to collect all sales taxes based on where your order is being billed or shipped. When you review your order total during checkout, you will see the amount of sales tax that will be charged to your credit card. This amount will reflect the applicable state and local taxes.
Please note that state laws vary. Although a state may not charge sales tax on merchandise, the shipping and handling charges for those items may still be taxable.
If my items are shipped separately, when will I be charged?
You will be charged once your items have shipped. Please note: your order may have multiple shipments. You will be charged separately for each shipment, and you will receive a shipping confirmation with tracking information on each shipment.
When will I be charged for my order?
You will be charged once your items have shipped. Please note: your order may have multiple shipments. You will be charged separately for each shipment, and you will receive a shipping confirmation...
What should I do if I forget my password?
If you ever forget your password, don't worry. On the sign in page, select Forgot your password? Enter your email address in the space provided, and you will receive an email from us with instructions on how to reset your password. If you continue to have problems signing in, please contact us.
Passwords will not be given over the phone, nor will we email them to a different email address than the one used to register.
Can I request that Jennifer Ouellette mailings be sent to a friend?
Sorry, no. Our Privacy Policy prevents us from automatically adding anyone to our mailing list. Recipients must sign up themselves.
Where can I find out more about becoming an affiliate?
For more information about our affiliate program, please click here.
What kind of customer research do you conduct?
When you register at jenniferouellette.com, you can choose to become a Jennifer Ouellette Inc. Advisor. Our advisors volunteer to participate in ongoing consumer focus groups and surveys. If you sign up, we'll e-mail you some brief screening questions to answer. When you meet the criteria of a particular study, we'll contact you to participate.
We use the information we gather to improve our products and to make the Jennifer Ouellette experience, both in stores and online, the best it can be. Participants are not paid, but they are eligible for sweepstakes that we present from time to time. Review our Privacy Policy regarding consumer research.
Can I pay for my online order by check?
Sorry, at this time we are unable to accept payment by check.
I had items saved to my shopping bag, but they disappeared. Now they are sold out. What happened?
Although items will be saved in your bag for 30 days, inventory is not held in reserve until an order is submitted.
Because quantities for some of our items may be limited, we recommend that you place your order as soon as possible.
How can I access and change my registration information?
Click "My Account" in the navigation at the top of the homepage. Sign in and click "My Personal Information." At the bottom of the next page, you'll have an opportunity to update your contact information.
You'll receive a confirmation e-mail updating you on the changes made to your account.
Why do I need to sign in when I log on to jenniferouellette.com?
When you sign in, we're able to recognize you and grant you access to update your account. Signing in will also activate your personal settings for online shopping.
I'm having trouble viewing pictures on the site. What can I do to fix this?
If you're having trouble viewing or using our site, you may need to download and install an updated version of your Internet browser. An older version may be affecting your computer's ability to display pages correctly.
To get the most out of your visits to our site, please make sure you're using the latest version of your browser. For best results, we recommend:
- Internet Explorer 6 or higher
- Netscape 7 or higher
- Firefox 1.5 or Higher
And for optimal navigation on our site, we recommend a screen setting of 800 x 600 or greater.
How can I sign up to receive e-mail news from Jennifer Ouellette?
Enter your e-mail address in the window at the lower right on the home page. Follow the easy instructions. You'll be invited to sign up for Jennifer Ouellette Inc. special promotions and sale information.
If you're already registered, click "My Account," located near the top right of the home page. Next, click "billing and subscriptions." At the bottom of the next screen, you can change your preferences to receive Jennifer Ouellette special promotions and sale information. You may click the "update" button to save your changes.
Is shopping online easy?
At Jennifer Ouellette, we've created an easy-to-use website that provides a convenient shopping experience, as well as trend highlights, store locations and other useful information. Links at the top of each page take you directly to the various sections of the site.
How do I register?
Click "My Account" at the top of the homepage. Select your country and click "Sign Up." You'll be invited to sign up for Jennifer Ouellette Inc special promotions and sale information.
Does Jennifer Ouellette Inc. share my personal information with third parties?
Please click here for the Privacy Policy.
Can my online order be gift wrapped?
We do not offer gift wrap service at this time, however we are looking into this as a future possibility.
When I register, what am I agreeing to?
Nothing. Registration and mailing-list sign-up cost nothing and are free of obligation. You can change your information and preferences, and unsubscribe from our mailing lists, at any time.
Privacy Policy - How can I contact you with my suggestions or questions?
To help us improve our privacy and security policies and practices, please send us your questions and feedback. Send us an e-mail.
Is my registered information secure?
Yes. Jenniferouellette.com uses industry-standard methods such as firewalls, data encryption and password-protected data sources to safeguard the confidentiality of your information. To prevent unauthorized, maintain data accuracy and ensure the correct use of information, we have established appropriate physical, electronic and managerial procedures that reasonably safeguard and secure the information we collect online.
What is your Privacy Policy?
The privacy and security of your information is a top priority for us. Read our complete Privacy Policy.
How can I log off your website?
Near the top left hand side of our web page you will see a message that states "Welcome back [your name]. Click here if this is not you." In order to log out, please click on that link.
What are the terms of use for your website?
Please click here for the Terms Of Use.
