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Jennifer Ouellette Inc. maintains a policy of “All Sales Final”. We do this to ensure that all of our customers have the highest quality products. Each item is custom made and we DO NOT resell any of our products worn by customers.
If you have a problem with your purchase, please email us within 7 days of receiving to arrange a return.
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If your package was shipped via standard ground shipping, we must allow a total of 21 calendar days for the item to arrive before it is determined lost or stolen. At that time, you may choose to have your item reshipped or request a credit to the purchasing credit card.
If your package was shipped via Fedex or UPS, we must allow a total of 12 calendar days for the item to arrive before it is determined lost or stolen. At that time, you may choose to have your item reshipped or request a credit to the purchasing credit card.
send us an e-mail immediately.
No. You can use just one promotion code per order. Promotion codes are valid for one-time use only.
An average head size for a man is 58 cms in European Sizing or 7 1/8 UK sizing and 7 1/4 US sizing. The average head size for a lady is 55 cms. Probably the largest head size you will ever find, will be 64cms and the smallest 51cms.
Head sizes and shapes differ from country to country. With regards to shape, these can be either very round or oval.
Take a measuring tape and place it around the circumference of the head, slightly above the ears.
Hat Measuring Chart
We are required by law to collect all sales taxes based on where your order is being billed or shipped. When you review your order total during checkout, you will see the amount of sales tax that will be charged to your credit card. This amount will reflect the applicable state and local taxes.
Please note that state laws vary. Although a state may not charge sales tax on merchandise, the shipping and handling charges for those items may still be taxable.
Yes. Jenniferouellette.com uses industry-standard methods such as firewalls, data encryption and password-protected data sources to safeguard the confidentiality of your information. To prevent unauthorized, maintain data accuracy and ensure the correct use of information, we have established appropriate physical, electronic and managerial procedures that reasonably safeguard and secure the information we collect online.