Frequently Asked Questions
What is your online return policy?
Jennifer Ouellette Inc. maintains a policy of “All Sales Final”. We do this to ensure that all of our customers have the highest quality products. Each item is custom made and we DO NOT resell any of our products worn by customers.
If you have a problem with your purchase, please email us within 7 days of receiving to arrange a return.
How do I receive Jennifer Ouellette coupons?
When you register at jenniferouellette.com, be sure to sign up for our free e-mail updates so you'll receive exclusive Jennifer Ouellette Inc. news and special offers. Sign up now.
I should have received my package by now. What should I do?
If your package was shipped via standard ground shipping, we must allow a total of 21 calendar days for the item to arrive before it is determined lost or stolen. At that time, you may choose to have your item reshipped or request a credit to the purchasing credit card.
If your package was shipped via Fedex or UPS, we must allow a total of 12 calendar days for the item to arrive before it is determined lost or stolen. At that time, you may choose to have your item reshipped or request a credit to the purchasing credit card.
send us an e-mail immediately.
Can I use more than one promotion code on a single order? Can I use a promotion code more than once?
No. You can use just one promotion code per order. Promotion codes are valid for one-time use only.
How do I measure myself to determine my hat size?
An average head size for a man is 58 cms in European Sizing or 7 1/8 UK sizing and 7 1/4 US sizing. The average head size for a lady is 55 cms. Probably the largest head size you will ever find, will be 64cms and the smallest 51cms.
Head sizes and shapes differ from country to country. With regards to shape, these can be either very round or oval.
How to measure your head
Take a measuring tape and place it around the circumference of the head, slightly above the ears.
Hat Measuring Chart
Do you collect sales tax?
We are required by law to collect all sales taxes based on where your order is being billed or shipped. When you review your order total during checkout, you will see the amount of sales tax that will be charged to your credit card. This amount will reflect the applicable state and local taxes.
Please note that state laws vary. Although a state may not charge sales tax on merchandise, the shipping and handling charges for those items may still be taxable.
When will I be charged for my order?
You will be charged once your items have shipped. contact us.
Is my registered information secure?
Yes. Jenniferouellette.com uses industry-standard methods such as firewalls, data encryption and password-protected data sources to safeguard the confidentiality of your information. To prevent unauthorized, maintain data accuracy and ensure the correct use of information, we have established appropriate physical, electronic and managerial procedures that reasonably safeguard and secure the information we collect online.